Product Catalogue and Online Store

Service businesses that also sell products — parts, retail items, add-ons — often need a separate ecommerce platform just to take a handful of online orders.

The product catalogue and online store give a tenant a simple storefront: a catalogue of products, a cart, checkout, and orders that staff can fulfil. A customer purchase creates a commerce order rather than a job — if the purchase also requires installation or service work, that work is set up as a separate, linked job. This is deliberately a lightweight, commerce-lite capability rather than a full ecommerce platform.

• You sell physical products alongside your core services
• You want a simple checkout without running a separate ecommerce platform
• Your product range and order volume are modest enough for a lightweight store

• Retail and hybrid service businesses selling products alongside services

• Commerce order
• Job (only where linked service work is required)

• Checkout payments rely on a tenant having Stripe Connect set up
• Product sales that also require service work create a linked job, connecting to Jobs and Field Dispatch

• A retail and hybrid business sells accessories online alongside its main service offering
• A customer buys a product that also needs installation, resulting in an order plus a linked job

• The online store is a beta capability and needs to be enabled for your tenant
• Build out your product catalogue with pricing before publishing the storefront
• Connect Stripe Connect to accept online payment at checkout

This is a beta, commerce-lite capability, not a full ecommerce platform. It does not currently support discount codes, multi-currency pricing, abandoned cart recovery, or automatic stock deduction from a live inventory count.