Callout and Hourly Services
Charge a callout fee that includes a set amount of time, then add extra labour and materials as flexible line items priced by quantity and unit price.
Available · Last updated 18 July 2026
The business problem
Callout-based work often runs over the initial estimate once extra time or materials are needed, and tracking that extra work accurately after the fact is easy to get wrong.
How KookaCRM solves it
A callout service is priced with a callout fee that covers a set amount of included time. Anything beyond that — extra labour, materials, parts — is added as additional line items priced by quantity and unit price, giving a clear, itemised breakdown on the resulting invoice. This is a pricing structure, not an automated stopwatch: staff record the time and materials used rather than the system tracking it live.
When to use this
- You charge a standard fee to attend, plus extra for anything beyond an included time allowance
- Jobs commonly involve variable amounts of labour and materials that need to be itemised
Suitable business types
- Trades charging a callout or trip fee for attending a job
- IT support providers billing a base rate plus time on-site
- Lawn and garden businesses with a standard visit fee plus extras
How it works
A callout booking or job is created with the base callout fee, then
Staff add extra labour, parts or materials as line items once the scope is known, then
The itemised total, including the callout fee and any extras, appears on the invoice
What KookaCRM creates
- Booking
- Job
- Invoice line items
How it connects with other features
- Callout pricing is commonly used with Online Booking for customer-initiated callouts
- The completed breakdown is billed through Invoices, Payments and Receipts
Example use cases
- An electrician charges a callout fee that includes the first 30 minutes, then adds parts and extra labour to the invoice
- An IT technician bills a base attendance fee plus hourly line items for time spent on-site
Setup requirements
- Configure the callout fee and included time allowance for each applicable service
- Set up your standard labour and materials line items so staff can add them quickly
Availability
Callout pricing and flexible line items are available today. There is no automated time-tracking timer — labour time and materials are recorded manually as line items.
Related guides
- Customer Entry Points
Online Booking
Let customers pick a time and submit a booking online for callout services or fixed-price appointments, with optional upfront payment where a business has configured it.
- Pricing and Sales Workflows
Customer books a callout service workflow
How an online booking for a callout visit becomes a job, and how the callout fee plus flexible labour and materials line items are billed on an itemised invoice.
- Finance and Payments
Invoices, Payments and Receipts
Create invoices from jobs or quotes, take online or manually recorded payments, and issue receipts — with GST shown clearly on every document.
- Jobs and Operations
Jobs and Field Dispatch
Turn accepted quotes and bookings into scheduled jobs, assign them to staff, and track progress through to completion — with an optional Field Dispatch view for coordinating field teams.